Return and Refund Policy

Refund and Returns Policy
Effective Date: 01-01-2025

Thank you for shopping with DesiDeal BD. We strive to provide the best quality products and customer service. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility
1.1 You may request a return within 10 days of receiving your order.
1.2 Items must be in their original condition, unused, and in the original packaging.
1.3 Certain items such as perishable goods, customized products, and items marked as non-returnable are not eligible for return.

2. Return Process
2.1 To initiate a return, contact our customer support at:
Phone: 01919597975
Email: info@desidealbd.com
2.2 Provide your order number and reason for return.
2.3 After approval, you will be given return instructions. You must ship the item back to us at your own expense unless the return is due to our error.

3. Refund Process
3.1 Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
3.2 If approved, the refund will be processed to your original payment method within [Insert Days] days.
3.3 Shipping charges are non-refundable unless the return is due to an error on our part.

4. Exchanges
4.1 If you received a defective or incorrect item, we will replace it at no additional cost.
4.2 Contact us within 7 days to request an exchange.
4.3 Exchanges are subject to product availability.

5. Late or Missing Refunds
5.1 If you haven’t received your refund within the stated timeframe, check with your bank or payment provider.
5.2 If you still have issues, contact us at info@desidealbd.com.

6. Changes to this Policy
6.1 We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website.

7. Contact Information
For any questions regarding our Refund and Returns Policy, contact us at:
Website: https://desidealbd.com/
Phone: 01919597975
Email: info@desidealbd.com

By purchasing from our website, you agree to this Refund and Returns Policy.